What do we do for you?

Our aim when working with our clients is to communicate clearly at all times and set expectations that meet their needs and are achievable resulting in a successful partnership.

It is essential that we respond and react to our clients’ needs and expectations with a clearly defined project plan and timeframe.

Implementation

A straightforward and seamless implementation is the basis for a successful e-recruitment solution. We use a well tested standard implementation.  Throughout the process we liaise constantly and closely with an organisation’s IT team alongside the HR professionals who will be using the system.

Communication again proves to be the crucial tool in this process.  We encourage the creation of a strong project team which should ideally include a minimum of one HR/recruiter, a marketing professional and if available an IT representative.  We work from an implementation template document to ensure that all components of our system are reviewed and discussed and ensure that an organisation’s specific, and possibly unique, requirements are considered and incorporated appropriately within the system.   We encourage the involvement of a marketing representative to ensure that the careers or jobs web pages conform to an organisation’s corporate branding and guidelines.   Marketing involvement is crucial to help us achieve the best possible look and feel of an organisation’s vacancy page – a well designed page which clearly signposts vacancies and the application process is a valuable tool in attracting candidates who are impressed further by the recruitment service of the organisation to which they are applying.

The project team is completely involved in the creation of the most appropriate application form for its organisation and processes.  Furthermore all communications are reviewed and discussed to ensure entire compliance with the organisation’s style, branding and guidelines.

Each organisation has different requirements and some necessitate a more complex configuration and set-up but with clear communication we are able to ensure our customers are totally aware of the timeframe we anticipate together with associated costs.  

Bespoke consultancy

We have designed iCams so that we can, where at all possible, incorporate specific requirements for our customers.   We are able to configure new functions, additional reports and complete corporate branding and house style for both the candidate and agency portal.

Branding both candidate and agency portals is highly recommended as it ensures an organisation’s identity and branding is maintained and reinforced to everyone who visits the careers or jobs page of their website.   We pride ourselves on the speed of this work and often take only a few hours to achieve our results.

Training                                                                                                               

We tell everyone that iCams is straightforward to use and its concept simple – candidates manage their application through the Candidate Portal and the HR team manage the selection process via the Recruiter Portal, which incorporates all the functions required from initial screening to sophisticated sifting and then through to selection and ultimately hiring.

We continue to place a high emphasis on the ease of iCams for all users.   We have incorporated on-line support for users to access but encourage an organisation to have at least one trained iCams “Super User” to assist in everyone getting the most out of the system and to resolve any initial difficulties which may arise occasionally with a new user.   The Candidate Portal has been designed to be totally intuitive for all levels of jobseeker.

Technical support

We place significant emphasis on designing and building iCams to meet the highest quality demanded by our customers which gives excellent operational performance. However, if a problem does arise, it is a simple process to log and register an issue with our Technical Support Team.

On working days the helpdesk is always available.  Difficulties and queries can be communicated via e-mail or via our support portal on our website. Each problem is logged and given a ticket number. All problems are analysed the same working day and a response is issued given notification of how and when the problem will be resolved. Customers can also track progress online via our support portal.