It is a great opportunity for Hireserve’s customers to network with colleagues in likeminded organisations and acts as a forum for sharing knowledge and good practice about iCams between customer organisations. In addition, it gives all iCams users the opportunity to identify user requirements and influence future developments of the system. A member of Hireserve’s senior management team is always in attendance which allows users to keep up-to-date with product developments and raise any issues that are affecting them.
Hireserve is committed to providing the group with development time and sees it as a fantastic opportunity for its users to influence and enhance the system in the future. Jeremy Ovenden, Hireserve’s Managing Director said: “We enjoy attending the group’s meetings as it gives members of the Hireserve team an opportunity to meet face to face with iCams users which is quite rare in our industry and makes for a good and productive working relationship.”
The members have created a dedicated user group website where they can find minutes, decisions and development items discussed during group meetings as well as communicate with one another via a user group forum. It also provides tools to share thoughts, ideas and questions regarding the system.
The user group is an independent voice for iCams users. It provides a fantastic platform to raise issues, concerns and ideas whilst networking and exchanging experiences with other users. The opportunity to collaborate, develop best practice and influence future developments is a real strength of the group.“
Jon-Paul Cross - Original founder Hireserve User Group
